[{"data":1,"prerenderedAt":289},["ShallowReactive",2],{"career-founding-customer-success-en":3},{"id":4,"title":5,"aboutSkyward":6,"body":10,"datePosted":277,"description":278,"extension":279,"locale":280,"location":281,"meta":282,"navigation":283,"path":284,"seo":285,"stem":286,"stockOptions":283,"type":287,"validThrough":277,"__hash__":288},"careers_en\u002Fen\u002Fcareers\u002Ffounding-customer-success.md","Founding Customer Success",[7,8,9],"Skyward is AI-native software for compliance, risk, and audit. We're used mainly by compliance, risk, and audit teams at large companies to scale their programs (e.g., Crime Prevention Models or Infringement Prevention Models), mitigate economic and reputational risks, and gain operational efficiency. We replace spreadsheets and email to reduce the friction of compliance, risk, and audit, and we help keep risk under control so teams can do less and mitigate more.","It's a great time to join the company: we've raised our pre-seed round, worked with more than 30 companies—including some of the largest in Chile—and we have a solid pipeline heading into what's next.","We're a global and ambitious team, looking for people who want to build with us the next generation of compliance software.",{"type":11,"value":12,"toc":266},"minimark",[13,18,26,34,49,53,105,109,138,142,165,169,192,198,201,204,240,246,257,260],[14,15,17],"h2",{"id":16},"role-overview","Role overview",[19,20,21,22,25],"p",{},"As the ",[23,24,5],"strong",{}," hire, you will be Skyward's first person focused on customer success and a central part of how our customers reach their goals with the platform. Your mission is to deeply understand each customer's needs and help them succeed with Skyward—in most cases, keeping their compliance framework healthy, with clarity, traceability, and control.",[19,27,28,29,33],{},"It's a broad role, very close to what a ",[30,31,32],"em",{},"Forward Deployed Engineer"," does: you don't just accompany customers, you also get involved in implementations and get your hands dirty inside the product so every customer reaches value fast. You'll use the platform every day, try new things, and translate the customer's reality into concrete improvements.",[19,35,36,37,40,41,44,45,48],{},"Because you live so close to the customer, you'll work side by side with two fronts: ",[23,38,39],{},"sales",", understanding which value proposition truly resonates with them; and ",[23,42,43],{},"product",", channeling the feedback that makes Skyward better. You'll also work with the ",[23,46,47],{},"founders",", with direct contact and a lot of trust. It's a huge opportunity to learn and to leave your mark on how Skyward builds its customer success practice from scratch.",[14,50,52],{"id":51},"key-responsibilities","Key responsibilities",[54,55,56,63,69,75,81,87,93,99],"ul",{},[57,58,59,62],"li",{},[23,60,61],{},"Onboarding and implementation:"," Lead the ramp-up of new customers, configure the platform to their reality, and support them until they reach value. Collaborate closely on implementations.",[57,64,65,68],{},[23,66,67],{},"Customer success:"," Understand each customer's goal—usually keeping their framework in a compliant state—and build the path for them to achieve it with Skyward.",[57,70,71,74],{},[23,72,73],{},"Close, proactive relationships:"," Maintain a strong bond and anticipate customer needs before they become a problem.",[57,76,77,80],{},[23,78,79],{},"Adoption and usage:"," Analyze how each customer uses the platform, drive adoption, and spot opportunities for improvement, expansion, and renewal.",[57,82,83,86],{},[23,84,85],{},"Bridge with sales:"," Work closely with the commercial team to understand the value proposition that closes with each customer and support account growth.",[57,88,89,92],{},[23,90,91],{},"Bridge with product:"," Be the voice of the customer to the product team, channeling actionable feedback that prioritizes what truly matters.",[57,94,95,98],{},[23,96,97],{},"Training:"," Onboard new users and teams so they get the most out of Skyward.",[57,100,101,104],{},[23,102,103],{},"Intensive product use:"," Use the platform daily, try new features, and be a demanding user who pushes quality.",[14,106,108],{"id":107},"core-requirements","Core requirements",[54,110,111,114,117,120,123,126,129,132,135],{},[57,112,113],{},"3 to 5+ years of experience in Compliance, Risk, or Audit, ideally in roles with constant interaction with customers or third parties.",[57,115,116],{},"Advanced command of and interest in learning and using AI tools.",[57,118,119],{},"Ability to understand a customer's complex problems and translate them into a concrete plan to reach their goal.",[57,121,122],{},"Analytical skills to interpret usage data and turn it into actions and opportunities.",[57,124,125],{},"A resourceful, highly autonomous profile: you identify the problem, propose the solution, and move forward without waiting to be told what to do.",[57,127,128],{},"Excellent written and verbal communication, and comfort working remotely on distributed teams.",[57,130,131],{},"Comfort getting into the product: you're not afraid to configure, test, and learn new tools.",[57,133,134],{},"Native Spanish to communicate with the team, and a good level of English.",[57,136,137],{},"This is a hybrid role. Availability for occasional on-site presence in Santiago, Chile is required. The first three months are on-site in the office.",[14,139,141],{"id":140},"about-you","About you",[54,143,144,147,150,153,156,159,162],{},[57,145,146],{},"You're genuinely motivated by customer success: you measure your work by the outcome achieved, not by the number of meetings.",[57,148,149],{},"You thrive in a startup environment, handle ambiguity well, and are motivated by high responsibility and low drama.",[57,151,152],{},"You're curious: you constantly learn from the product, the customer, the industry, and AI.",[57,154,155],{},"You know how to balance speed and quality: when to iterate fast and when to take the time to do it right.",[57,157,158],{},"You have strong opinions, loosely held, and treat feedback as a natural part of the process.",[57,160,161],{},"You care about both the customer relationship and the business: you can talk about adoption and renewals, but also about the underlying problem Skyward solves.",[57,163,164],{},"You're excited to leave your mark on a company's customer success culture and practice from its earliest stages.",[14,166,168],{"id":167},"nice-to-have","Nice to have",[54,170,171,174,177,180,183,186,189],{},[57,172,173],{},"Experience in compliance, risk, audit, fintech, legal tech, or other regulated industries.",[57,175,176],{},"Experience working with compliance, audit, or legal teams inside large companies.",[57,178,179],{},"Experience in Forward Deployed Engineer, solutions engineering, or technical implementation roles.",[57,181,182],{},"Advanced command of analytics and reporting tools.",[57,184,185],{},"Project management experience.",[57,187,188],{},"Comfort reading or discussing technical decisions with engineering and product.",[57,190,191],{},"An AI-supported workflow, or deep curiosity about integrating AI into your day to day.",[14,193,195],{"id":194},"why-join-skywardai",[23,196,197],{},"Why join SkywardAI?",[19,199,200],{},"Working at Skyward lets you push your limits, challenge the status quo, and collaborate with smart, motivated people.",[19,202,203],{},"We are:",[54,205,206,212,218,224,230],{},[57,207,208,211],{},[23,209,210],{},"Builders"," — We're solving real problems with cutting-edge technology, seeking to generate lasting impact worldwide.",[57,213,214,217],{},[23,215,216],{},"Owners"," — We love making an impact and improving our users' lives. We build and deploy state-of-the-art AI\u002FML solutions.",[57,219,220,223],{},[23,221,222],{},"Nerds"," — Curiosity drives us. From the edge to AI, we always look for what gives us an advantage.",[57,225,226,229],{},[23,227,228],{},"Ambitious"," — We believe this is a global problem and to solve it we need a global solution and an elite team.",[57,231,232,235,236,239],{},[23,233,234],{},"Human"," — We value the ",[30,237,238],{},"\"human in the loop\"",". Skyward is designed to empower people, not replace them, and it only makes sense if it improves the experience of those who use it.",[14,241,243],{"id":242},"how-to-apply",[23,244,245],{},"How to apply",[19,247,248,249,256],{},"Send us your CV, with a brief note about the most challenging and\u002For interesting thing you've done professionally, to ",[250,251,253],"a",{"href":252},"mailto:careers@skyward.ai",[23,254,255],{},"careers@skyward.ai",". Feel free to attach your GitHub, your portfolio, or anything you consider interesting and relevant to your application.",[19,258,259],{},"We look forward to hearing from you!",[19,261,262,265],{},[23,263,264],{},"Joaquín Gana"," — CEO Skyward.ai",{"title":267,"searchDepth":268,"depth":268,"links":269},"",2,[270,271,272,273,274,275,276],{"id":16,"depth":268,"text":17},{"id":51,"depth":268,"text":52},{"id":107,"depth":268,"text":108},{"id":140,"depth":268,"text":141},{"id":167,"depth":268,"text":168},{"id":194,"depth":268,"text":197},{"id":242,"depth":268,"text":245},null,"Join Skyward as a Founding Customer Success and help build the future of AI-powered compliance platforms.","md","en","Hybrid (Chile)",{},true,"\u002Fen\u002Fcareers\u002Ffounding-customer-success",{"title":5,"description":278},"en\u002Fcareers\u002Ffounding-customer-success","Full-time","FR9tHdjf__WqKMPTKra4pxoqUbcQHYl-lZXb7LCCkoQ",1786669154887]